Are your products halal/kosher/gluten-free/vegan?

We do not track nutrition or dietary certifications for our products. We recommend checking Google or popular nutrition websites for specific product details.

How long does shipping take?

At Aussie Chocolate, we ship Australia-wide from NSW, and aim to get your order to you as quickly as possible. Orders are processed within 1–2 business days. Once shipped, standard delivery takes 1–2 business days within the same state (metro areas), 2–5 business days for interstate metro, and up to 7 business days for rural and remote areas. Express shipping is faster, with most orders arriving in 1–3 business days depending on your location. All orders include tracking, and shipping is free on orders over $100.

What do I do if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, we will provide a full refund and arrange a return. Please contact us as soon as possible for assistance.

Where do you ship from?

We ship from Sydney, Australia.

Do you have a physical store or pickup option?

No, we operate exclusively online and do not offer in-person pickup.